Help
Frequently Asked Questions
Answers to common questions about onboarding, licensing, training, and getting support.
How long does licensing take?
It varies by state, but most agents complete it within a few weeks depending on scheduling and state requirements.
What documents do I need to submit?
You'll be guided through the required onboarding documents during setup. Your trainer confirms what's needed for your state.
How do I reach my trainer?
Your trainer is assigned during onboarding and will contact you. You can also reach the support team using the Contact page.
When are training sessions held?
Training schedules are shared during onboarding and posted in your agent tools after login.
How do I get set up in the tools?
After your profile is complete, you'll receive access to the agent tools and tracker through the Agent Login.
I received onboarding text messages — how do I stop them?
You can reply STOP to any message to opt out at any time, or reply HELP for assistance. See our SMS Terms for details.
Who do I contact if I'm stuck?
Use the Contact page for support email, phone, and hours. Don't wait — we're here to help you keep moving.